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Frequently Asked Questions
What is your cancellation policy?
Sessions canceled within 24 hours of the scheduled service are subject to a $100 fee. Please note, we are unable to offer refunds; however, sessions never expire; this includes sessions purchased with gift cards.
What areas of town do you service?
Austin Area · Rollingwood · West Lake Hills · Brushy Creek · Shady Hollow · Cedar Park · The Hills · Lakeway · Bee Cave.
Any additional travel fee of $20 per day, per organizer will apply if the project is outside of Austin city limits.
How do I get started?
Simply contact me and schedule a 15-minute exploratory call. We can discuss the spaces you’d like organized and any other important details. We can also book a 1-hour, in-home consultation during our call.
100% confidentiality when working with James & Lily Home
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