Frequently Asked Questions

What is your cancellation policy?

Sessions canceled within 24 hours of the scheduled service are subject to a $100 fee. Please note, we are unable to offer refunds; however, sessions never expire; this includes sessions purchased with gift cards.

What areas of town do you service?

Austin Area · Rollingwood · West Lake Hills · Brushy Creek · Shady Hollow · Cedar Park · The Hills · Lakeway · Bee Cave.

Any additional travel fee of $20 per day, per organizer will apply if the project is outside of Austin city limits.

How do I get started?

Simply contact me and schedule a 15-minute exploratory call. We can discuss the spaces you’d like organized and any other important details. We can also book a 1-hour, in-home consultation during our call.

100% confidentiality when working with James & Lily Home

FAQ: FAQ